Privacy Policy

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Tryly.ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our virtual try-on service through the Shopify App Store or other platforms.

1. Information We Collect

We collect minimal information necessary to provide our service:

  • Shop domain and store information (for authentication)
  • Store owner email address (for communication)
  • Product images (for virtual try-on processing)
  • Usage analytics (anonymized and aggregated)
  • Subscription and billing information

We do NOT collect or store:

  • Customer personal information
  • Customer photos after processing
  • Payment card details (handled by Shopify/Stripe)

2. How We Use Information

We use the collected information to:

  • Process virtual try-on requests
  • Manage your subscription and billing
  • Provide customer support
  • Send important service updates
  • Improve our service and develop new features
  • Ensure compliance with our terms of service

3. Data Storage and Security

We implement industry-standard security measures to protect your data:

  • All data is encrypted in transit using HTTPS/TLS
  • Sensitive data is encrypted at rest
  • Access controls and authentication for all systems
  • Regular security audits and updates

Important: Customer photos are processed in real-time and immediately deleted. We never store customer images on our servers.

4. Cookies and Tracking Technologies

We use essential cookies and local storage to:

  • Maintain widget functionality across page loads
  • Store temporary session data for try-on process
  • Track anonymous usage statistics
  • Remember widget preferences and settings

We do NOT use:

  • Third-party advertising cookies
  • Cross-site tracking cookies
  • Marketing or retargeting cookies

5. GDPR Compliance

We comply with the General Data Protection Regulation (GDPR) and respect your rights:

  • Right to Access: Request a copy of your data
  • Right to Rectification: Correct inaccurate data
  • Right to Erasure: Request deletion of your data
  • Right to Data Portability: Receive your data in a portable format

We process all GDPR requests through Shopify's mandatory webhooks within 48 hours. For direct requests, contact us at support@tryly.ai.

6. Third-Party Services

We use the following third-party services to operate our application:

  • Shopify: App platform and billing (for Shopify merchants)
  • Stripe: Payment processing (for non-Shopify users)
  • FASHN AI: Virtual try-on image processing
  • Supabase: Database and authentication
  • Vercel: Application hosting

Each service has its own privacy policy. We only share the minimum necessary data with these services.

7. Data Retention

We retain data only as long as necessary:

  • Account data: Until you request deletion
  • Usage analytics: 90 days (anonymized)
  • Customer images: Deleted immediately after processing
  • Billing records: As required by law (typically 7 years)

8. Your Choices

You have control over your data:

  • Access your data through your dashboard
  • Update your information at any time
  • Cancel your subscription to stop data processing
  • Request complete data deletion

9. Children's Privacy

Our service is not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date and sending an email notification.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@tryly.ai

Response Time: Within 24-48 hours

By using Tryly.ai, you agree to the collection and use of information in accordance with this policy.