Refund Policy - Tryly.ai

Last updated: January 27, 2025

Important: All Sales Are Final

Tryly.ai does not offer refunds for any payments made.

By subscribing to our service, you acknowledge and agree that all payments are non-refundable. This policy is clearly stated at checkout and in our Terms of Service.

Understanding Our No-Refund Policy

Why We Don't Offer Refunds:

You receive immediate access to our AI technology upon payment
Digital services cannot be "returned" like physical products
Server resources and AI processing costs are incurred immediately
We offer a generous 7-day free trial to evaluate the service risk-free
Credits are allocated to your account instantly upon payment

What This Means For You

When You Subscribe:

Payment is processed immediately and cannot be reversed
Credits are added to your account instantly
You have full access to the service for the entire billing period

When You Cancel:

Future charges are stopped immediately
Current period payment is not refunded
Service continues until the end of your paid period
Credits remain available until period ends

When You Downgrade:

Change takes effect at the next billing cycle
Current period continues at current plan level
No partial refund for price difference

Free Trial Information

We offer a 7-day free trial so you can evaluate Tryly.ai risk-free:

No credit card required for Shopify merchants
10 free try-on credits to test the service
Cancel anytime during trial with no charges
Only one trial per email address
Trial automatically converts to paid unless canceled

EU & UK Customers - Withdrawal Rights

Important Notice for European and UK Customers:

Under EU and UK consumer law, you normally have 14 days to withdraw from an online purchase. However, this right does not apply to Tryly.ai because:

You explicitly request immediate access to our digital service
You receive instant access to AI technology upon subscription
You acknowledge losing withdrawal rights when service begins
Digital content is not supplied on a tangible medium

By subscribing, you consent to immediate service and waive your withdrawal rights.

Limited Exceptions

While our no-refund policy is strict, we may review the following situations:

Duplicate charges: Same amount charged twice in error
Technical failure: Service completely unavailable for entire month
Unauthorized charges: Account activated without your knowledge

Note: These exceptions are at our sole discretion and require contacting support@tryly.ai within 24 hours of the charge. Most cases do not qualify for exceptions.

How to Cancel Your Subscription

For Shopify Users:

Go to Dashboard → Billing
Click "Manage Subscription"
You'll be redirected to Shopify admin
Cancel the subscription in Shopify billing

For WordPress/Other Users:

Go to Dashboard → Billing
Click "Cancel Subscription"
Confirm cancellation
Receive confirmation email

Frequently Asked Questions

Q: Can I get a refund if I forgot to cancel my trial?

A: No. We send reminder emails before trial ends. All paid subscriptions are non-refundable.

Q: What if I didn't use any credits this month?

A: Usage doesn't affect our refund policy. Credits are allocated immediately upon payment.

Q: Can I get a partial refund if I cancel mid-month?

A: No. You keep access until period ends but no partial refunds are provided.

Q: What if the service doesn't work as expected?

A: That's why we offer a 7-day free trial. Please test thoroughly during the trial period.

Q: Can I dispute the charge with my bank?

A: Filing a chargeback may result in permanent account ban and collection proceedings. Please contact support@tryly.ai first.

Important Notices

Credits: Monthly credits don't roll over. Unused credits have no cash value.

Chargebacks: Filing a chargeback instead of contacting support will result in immediate account suspension and possible legal action.

Record Keeping: We maintain detailed logs of service usage and policy acceptance for dispute resolution.

Policy Updates: This policy may be updated. Continued use after updates constitutes acceptance.

Contact Us

For billing questions or concerns, please contact us:

Email: support@tryly.ai

Response Time: Within 24 hours on business days

Please include your store domain and order details in your message.

Agreement

By using Tryly.ai, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy forms part of our Terms of Service.